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Probes states

    Why all probes change to the status disable and stop working

    The Newtsrvi service checks every 6 hours the license validity. When newtsrvi detect an overload, it desactivated all the product type impacted and this behaviour is intended. For example, you can't have 2 robots for testing activated at the same time if you have a license of 1 NRFT.
    To not have this situation anymore, you have to be carefull about the number of probes you activated for each kind of product.

    In the log we found the following entries
    05:10:54.816 INFO:NewtServI:SRVCTRLINTEGRITY:1961:2872.147c::Newtest Server Integrity check probe right 05:10:55.490 ERR:ControlerToServer:SQLMANAGER:1306:2872.147c:SQLManager\:\:GetProductRights.GetProductRights.BGThr ead:Product 300\: overloaded max\: 5 current\: 6 05:10:55.567 ERR:ControlerToServer:SQLMANAGER:1381:2872.147c:SQLManager\:\:DesactivateProbes.SQLManager\:\:GetProd uctRights.GetProductRights.BGThread:Product rights type\: 300, desactivated

    The log said that newtsrvi has desactivated all the probes because of an overloaded (max\: 5 current\: 6)
    The Newtsrvi service checks every 6 hours the license validity.
    At 5am the 28/10/12 newtsrvi has desactivated all the probes then you have activated 5 probes and 1 robot for testing and it was OK. This behaviour is intended. You can't have six probes activated if you have a license of 5 probes maximum.

     

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