Table of contents
Client env. not allowed
Review details problem
Probe fails at the step where OCR should be performed
MOTPROC:TRC
14:56:47.766 ERR:NEWTGEN::0:3956.d48:NEWTGEN.WaitAppStrOcr.RUN=Elbaneu :WaitAppStrOcr() - Client env. not allowed
the errorline
Solution(s)
This error message comes from the licence.
Contact ip-lable support in order to update your license with the OCR right for probes.
OCR Engine failure / REC_SCANSOFT_ERROR
Review details problem
When running scripts that require OCR recognition, it does not detect criteria.
Once the robot is shut down, we see the following message in the startup window:
IG_REC_initialize=REC_SCANSOFT_ERROR [-9600,0] File open error.;REC_SCANSOFT_ERROR [-9600,0] ENGine initialization error, or there is no appropriate license.
Solution(s)
This error can appear when the OCR license file is corrupted.
Install 751CU9, the probe will uncompress the archive ACCUV125.zip at each startup in order to not have this message anymore.
Comments